Shipping Policy

Last updated: June 8, 2026

Thank you for shopping with Shofield Shop. We sell AI-powered products and work with trusted fulfilment and supply partners to deliver orders quickly, reliably, and professionally.

Order Processing

Most orders are processed and shipped within 24 hours after payment has been successfully confirmed.

Orders placed during weekends, public holidays, or periods of unusually high demand may be processed on the next business day.

If an item is on pre-order or backorder, the estimated shipping timeline will be shown on the product page or communicated to you after purchase.

Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery Time
United States	1–2 business days
Europe	1–2 business days
International	3–7 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, public holidays, product availability, or circumstances outside our control.

Shipping Locations

Shofield Shop primarily serves customers in the United States and Europe, and we also ship internationally where possible.

Some products may not be available for delivery to every country due to supplier restrictions, carrier limitations, customs rules, or product-specific regulations.

Shipping Costs

Shipping costs, where applicable, are calculated and shown at checkout before payment.

Some products may include shipping in the displayed price, while others may have shipping calculated separately based on destination, product size, weight, fulfilment location, and delivery method.

Import Duties, Taxes & Customs

For some destinations, import duties, taxes, or customs costs may be calculated and collected at checkout.

Where import duties, taxes, or customs fees are not collected at checkout, the customer may be responsible for paying any applicable charges required by the destination country.

Shofield Shop is not responsible for delays caused by customs authorities, customs inspections, import restrictions, or unpaid duties and taxes.

Tracking Information

Once your order has shipped, you will receive tracking information by email where tracking is available.

Please allow time for tracking details to update after dispatch. Carrier systems may take several hours to show movement.

Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on availability, fulfilment location, product size, or supplier logistics.

You may receive more than one tracking number for a single order.

Pre-Orders and Backorders

Some high-demand or newly announced products may be sold as pre-orders or backorders.

For pre-order and backorder products:

• Payment may be collected at the time of purchase.

• Estimated delivery dates are based on supplier or manufacturer information.

• Delivery dates may change if the manufacturer, supplier, or carrier updates the timeline.

• We will make reasonable efforts to keep customers informed of major changes.

If a pre-order or backorder cannot be fulfilled, we will offer a suitable solution, which may include a replacement option, store credit, or refund where required.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Shofield Shop is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping details provided by the customer.

If you notice an error in your shipping address, contact us immediately at info@shofield.shop. We cannot guarantee address changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, lost, or arrives damaged, contact us at info@shofield.shop with your order number and relevant details.

For damaged items, please include clear photos of:

• The product

• The packaging

• The shipping label

• Any visible damage

We will review the issue and work with the carrier, supplier, or fulfilment partner where applicable.

Failed Delivery or Refused Packages

If a package cannot be delivered because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid customs charges, or lack of response from the customer, the package may be returned, delayed, or disposed of by the carrier.

Additional shipping costs, return costs, customs charges, or re-shipment costs may be the customer’s responsibility unless otherwise required by law.

Contact

For shipping questions, contact us at:

Shofield Shop
Email: info@shofield.shop
Website: www.shofield.shop